Frequently Asked Questions

We are here to help and answer any questions you may have.

Can I contact customer service if I have questions about my order?

If you have questions about an order, please contact customer service Monday - Friday, during the business hours of 9:00 AM - 5:00 PM ET to cancel or make changes to your order. 

Customer Service: 877-215-7378 or

What is patented Zip-N-Click™ technology?

What is patented MicronOne® fabric Technology?

Are CleanRest Products Lab Tested?

Can I read the CleanRest product test results?

How to make a claim?

Proof of purchase is required. Product must be registered via the registration card enclosed in the packaging or the online registration survey.

Call 1-877-215-REST (7378) or e-mail us at and provide an explanation and/or photo of the defect along with your full name and purchase date.

Very important: Do not ship or mail used bedding unless instructed to do so.

Does CleanRest have a 10-Year Warranty on its products?

What are the care instructions for CleanRest mattress encasements and protectors?

Are CleanRest matress and Pillow encasement bed bug proof?

What is the return policy for CleanRest Products?